Frequently asked questions
Do you find factories and negotiate prices?
Yes. We find and compare multiple suppliers, negotiate price and minimum order quantity in Chinese, visit factories to check samples and inspect goods before export.
Official customs or consignment?
If you need an input invoice, have high-value goods or sell to businesses, choose official customs (5–10 days, plus import duty if any, VAT 8–10% and a 1% agency fee). If you need no invoice and want speed, choose consignment.
Do you issue VAT invoices?
Yes. The customer pays VAT 8% or 10% and import duty (if any). Declaration requires weight, volume, quantity, dimensions, manufacturer, material, power rating and unit price.
How long does delivery take?
Bulk cargo 4–7 days, official customs 5–10 days, small parcels 2–4 days, counted from receipt at the China warehouse. Express: picked up in the morning, in Hanoi the same evening.
What if goods are lost or damaged?
With insurance (fee 5% of value): up to 50% of declared value. Without insurance: 5× the freight. Purchasing agent and import agency orders: 100% of goods value.
When is cargo charged by volume?
When goods are light but bulky. We compare the charge by weight and by volume and apply the corresponding rate; the calculator at the top of the page does this for you.
How is the purchasing fee calculated?
1% to 2.5% of order value: up to 2 million VND is 2.5%, 2–50 million 2%, 50–100 million 1.5%, over 100 million 1%. Plus China domestic shipping and freight to Vietnam.
Do you accept branded or counterfeit goods?
No. We do not accept branded goods such as Adidas, Nike, Chanel, Gucci, Balenciaga.
Can you deliver to other provinces?
Yes. Goods arrive at our Hanoi warehouse and are forwarded to provinces by bus or courier.
Can't find your question? Ask assistant or message us on Zalo.
