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China – Vietnam shipping rules
What you need to know when sending and receiving goods: weight and volume charging, prohibited goods, packing and checks on receipt.
How weight and volume are charged
- Small parcels: if one side exceeds 50cm, weight and volume are compared and the higher price applies.
- Express: if one side exceeds 30cm, volumetric weight = L × W × H / 8000.
- Bulk cargo: compared per kg and per m³, the corresponding rate applies.
Not accepted for shipping
- Branded goods: Adidas, Nike, Chanel, Gucci, Balenciaga…
- Weapons, knives, fireworks, sky lanterns, speed-camera jammers.
- Narcotics and stimulants; powder products; fresh food; live animals.
- Medical devices, e-cigarettes, publications and other prohibited goods.
- Prohibited goods sent knowingly will be destroyed at the customer's own responsibility.
When sending goods
- Declare the correct cargo type and send product photos and value before the warehouse receives it.
- Pack securely; fragile goods should be crated from within China.
- Small but heavy packages should be bagged to avoid bursting.
- If you cannot pack it yourself, tell the warehouse and we will help.
When receiving goods
- Check and reconcile immediately on receipt. Missing packages: report within 3 days.
- Suspected weighing or measuring error: keep everything as is and report within 2 days.
- Hanoi warehouse open 8:30–17:00, lunch break 12:00–13:30.
- Transit may be delayed by border crossings, inspections or holidays in either country.
Excludes VAT (8% or 10% if an invoice is required), import duty (if any), wooden crating, counting, storage and provincial delivery.
Detailed prices for each method are on the pricing page. Compensation levels are in our compensation policy.